Information on Coronavirus, ATOL Protection, and Winter Holidays
We know the world is an uncertain place at the moment, and many people want clarity on their travel arrangements and reassurance that their holiday will be enjoyable. Below, you will find our most recent information for all our guests who are either due to travel to Lapland or are considering booking. This page is updated as soon as we have any further relevant information.
1. Government Travel Restrictions
We closely follow the advice on international travel given by the UK’s Foreign and Commonwealth Office. If FCO advice prevents the holiday from taking place, then a choice of alternative dates at a more suitable time would be offered or, if those dates were not suitable, then a refund would be offered.
Following the UK government’s recent announcement, all outbound leisure travel between 5 November and 2 December 2020 will be prohibited from England. If you are due to depart on one of our holidays between these dates then, unfortunately, your travel arrangements will be cancelled. We are currently in the process of contacting affected passengers by email and telephone, in order of departure date. We have many passengers affected, so thank you for your patience at this time.
Finland: Finland is still currently preventing entry to tourists, though the Finnish government have announced plans to open for tourism from the end of November 2020, for the winter period. It may be the case that a negative Covid test would be required prior to entry into Finland if travelling from a country with a high infection rate. We are currently awaiting clarification on these regulations before we can assess their impact on our tours. We will update this page as soon as we have further information available.
Sweden: Sweden has not imposed any restrictions on entering the country. However, many of our tours to Sweden are via Finland, so any restrictions on travelling to/from Finland would also be applicable.
2. Balance Payments
Given there are still travel restrictions in place, we are not requesting final balance payments at this time. We will only request final balance payments when we are sure our tours will be going ahead. (Payment terms may vary if you have booked through a travel agent, and you should consult your travel agent directly).
3. Safety and Enjoyment
We will not operate your holiday unless we are satisfied that it is safe to do so, and the overall enjoyment of the holiday will not be compromised. Rest assured that before your holiday takes place we will review all our operations and work with our suppliers to ensure that your break can be enjoyed safely. We follow your destination country’s regulations (usually Finland or Sweden, depending on the tour booked). Regulations are changing constantly, so we are unable to offer an exhaustive list of measures taken as they will be reviewed on an ongoing basis. It is probable that there will be some changes made to our usual operations; for example, the hotel’s buffet service now may be a served meal.
4. Transferring to Winter 2021/22
We understand that many people will have concerns about going on holiday this winter and there are a multitude of individual circumstances which may make travel difficult. We now have dates and departures for winter 2021/22 available, and we’re able to transfer bookings from the 2020/21 winter if you wish. Given the extraordinary situation, we will honour the price you have paid for the 2020/21 winter and will not charge the price difference.
5. ATOL and ABTA Protected
We are licensed by the Civil Aviation Authority’s ATOL scheme, which means that in the unlikely event of our insolvency, your money is safe. We are also voluntary members of ABTA and so adhere to their code of conduct, which means you can expect the highest standards of care from us.
Frequently Asked Questions
How can I amend my travel arrangements?
To make any changes to your travel arrangements, please call 01865 265 200. We expect that phone lines will be very busy during peak times, so we advise sending your enquiry by email to: email@example.com to avoid a lengthy wait on hold. One of our reservations team will respond to you as quickly as possible.
Will my insurance cover me for Coronavirus interruption?
If the Foreign and Commonwealth Office advice is not to travel to your destination, then you would not need to pursue an insurance claim: we would refund you directly or via your travel agent. However, we strongly recommend that you take adequate travel insurance to cover your individual requirements. If you or one of your party were to fall ill and were unable to travel, for example, then you would need to take up the claim with your insurance provider. You should still ensure you have adequate winter ski and sports cover which includes snowmobiling and husky sledding.
Will we have to wear masks on the aircraft?
It is most likely that face masks will be required when on the aircraft.
Can I change my holiday to next year?
It is possible to transfer your holiday to the 2021/22 season; please call 01865 265200 or contact your travel agent to check availability.
Can I cancel my holiday?
If you would like to cancel your travel arrangements, then this should be done in writing via email, or through your travel agent depending on how you booked. Please note that unless your holiday is cancelled by us because of the government travel restrictions, the standard cancellations terms would apply.
Can I change the name on my booking?
It is possible to do a name change through our reservations centre, or via your travel agent. An administration fee may apply, with the amount depending on your travel agent.
Where can I check up-to-date advice from the Foreign and Commonwealth Office and what is the current advice?
Up-to-date travel advice can be found at: https://www.gov.uk/foreign-travel-advice
We are monitoring this advice and will update this page accordingly.
Updated: 1 November 2020