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Northern Lights

Arctic Circle short breaks in search of the Aurora Borealis

Departs on 28/11/2014 from Doncaster for 3 nights

Your party: price starts from £899

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Overview

You’ll never forget watching the fabled and elusive northern lights shimmering in the star-studded Arctic sky.  On our Arctic expedition tours, our guides will lead you on a trek through Arctic forests to a spectacular night time vantage point, where the setting for a possible encounter with nature’s most spectacular light show is second to none. Based in a cosy hotel or a traditional log cabin on Scandinavia’s official Northern Lights Route, conditions for seeing the Northern Lights will be at their very best because there is such little light pollution in the Arctic wilderness.  

This short break in Lapland also includes a selection of exciting Arctic activities: ride snowmobiles along frozen rivers, travel by reindeer sleigh through the snow-filled tundra, and mush your very own team of husky dogs. And, after a fun-filled day in the snow, you can expect a warming welcome and sumptuous dinner at your cosy hotel or traditional log cabin of choice.

For longer stays you may like to view our seven-night Aurora Hunter tour.

 

What's Included

  • Your accommodation (full-board)
  • Return flights
  • Airport transfers
  • Thermal suit and boots
  • Northern Lights Snowmobile Safari (2hrs)
  • Northern Lights Forest Trek (not on 2 nights)
  • Husky Safari (1hr)
  • Reindeer camp (2.5hrs)
  • Snowshoe introduction (4 nights only)
What we love
  • A sighting of the northern lights from a vantage point overlooking the tundra
  • Racing across a frozen lake by snowmobile
  • Exclusive talks from guest astronomer Dr Stuart Clarke on selected dates
What you said

"The excursions were perfect and again, exactly what I'd been hoping for. The guides were very helpful and informative whilst giving you your space to enjoy the experiences. I felt in safe hands at all times and have already highly recommended Transun and this exact tour/holiday to everyone I know. "

Ms Elaine Youds, Cheshire

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Flights From

  • Birmingham
  • Bournemouth
  • Bristol
  • Doncaster
  • Edinburgh
  • East Midlands
  • Exeter
  • Glasgow
  • Humberside
  • Leeds Bradford
  • London Gatwick
  • Manchester
  • Newcastle
  • Stansted

Suitable For

  • Corporate
  • Couples
  • Families
  • Groups
  • Singles
  • Weddings

  • When
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Price Includes

  • Your accommodation (full-board)
  • Return flights (and airport transfers)
  • Thermal suit and boots
  • Northern Lights Snowmobile Safari
  • Northern Lights Forest Trek
  • Call of the Wild Husky Safari
  • Reindeer Camp
  • Snowshoe Introduction (4 nights only)

Northern Lights Itinerary

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Your Northern Lights break begins with a flight to Kiruna* in Sweden or Enontekio** in Finland, the ‘Gateways to the Arctic’. From these airports, you make the 1-2 hour transfer to Karesuando a spectacular journey, travelling through the majestic forests and passing countless frozen lakes (2 hours from Kiruna, 1 from Enontekio). The highlight of your break will be the two occasions when you set off beneath an Arctic night sky in the hope of encountering the fabled northern lights.

Your itinerary includes all the activities detailed below. We’ll organise the running order according to the local conditions while you’re there. We can also give you the chance to choose from our programme of optional excursions: perhaps spend a night in an igloo – a highlight of our Arctic Spirit programmes.

In addition to these exciting excursions Dr Stuart Clarke, award winning author and fellow of the Royal Astronomical Society, will be giving a series of exclusive talks on the Aurora Borealis (selected dates only). To view applicable departures please visit the dates and prices tab.  

Northern Lights Snowmobile Safari

Duration: Two hours

An evening excursion when, with the night sky overhead, you head out through the wilderness to a vantage point in the hope of seeing the fabled and magical Northern Lights. Two adults share a snowmobile.

Northern Lights Forest Trek (not included on two night breaks)

Duration: One hour

You will be guided on a walk through the forest to a spectacular viewpoint, overlooking the border-village of Karesuando. From here, you may be lucky enough to witness the Northern Lights dancing above the village.

Call of the Wild Husky Safari

Duration: One and a half hours

An unforgettable adventure into the wilderness, pulled by your own team of beautiful huskies. Two adults share a sled and dog team.

Reindeer Camp

Duration: Approx two and a half hours

Learn about herding and lassoing reindeer from reindeer farmers. Then venture into the wilderness on a reindeer sleigh safari.

Snowshoe Introduction (only included on four night breaks)

Duration: Two hours

This guided snowshoe tour is a fun and simple introduction to an age-old means of traversing the Arctic winter terrain.

 

*Flights from 7th January 2016 - 31st March 2016 will fly into Kiruna, Sweden.

**Flights from 13th November 2015 - 3rd January 2016 will fly into Enontekio, Finland. 

(3rd January 2016 departure will return on 7th January 2016 from Kiruna, Sweden.)

Programme of optional excursions

There’s a full programme of excursions available on this tour. You can add any of them when you make your booking. They will be on an ‘on request’ basis and we will confirm them to you.

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Fell Viewpoint Snowmobile Safari

A snowmobile tour to a breathtaking vantage point on one of the local fells, with far-reaching views. Based on two adults sharing a snowmobile. **

£110

2.5 Hours

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Igloo Interlude

Not many people can say they have spent the night in an igloo, in the heart of the Arctic wilderness. But that is the extraordinary experience you can enjoy (or brave!) during your Arctic Spirit break. Inside, the igloo is surprisingly warm and cosy. The ice bed has a snow surround, covered with warm reindeer hides. We will provide you with an Arctic sleeping bag. Candlelight lends the whole experience a romantic and special atmosphere. And don’t worry, there is the back-up of a warm room, just in case you feel the chill!

£120pp

Overnight

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Cross-Country Ski School and Tour

The Davvi Arctic Lodge is a great choice for cross country skiing. There are long wilderness trails, some groomed and illuminated, with one located next to the hotel. You will receive ample tuition before trying a short skiing trip. It’s not as complicated as it looks and great fun too. Guiding and equipment included. On completion of this tour, Ski hire is available for £20 per person.

£65

2 Hours

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Sámi Museum and Snow Castle

The small Sámi museum at Hetta (about 50mins drive) provides a fascinating insight into the culture and traditions of the Sámi people. The ice castle, reconstructed every year, features a number of rooms with ornate ice carvings.Please note this excursion is only available from January.

£120

Half-day

 

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Ice Fishing by Snowmobile

This is a great trip for all the family. Travelling by snowmobile along a small stretch of the 200km Victoria Route, inaugurated by Crown Princess Victoria of Sweden, you arrive at a frozen lake where you can try traditional ice-fishing. Once you have drilled a hole in the ice, you may even catch your lunch. **

£85

2 Hours

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Northern Lights Husky Safari

Take a magical evening safari on a sledge pulled by a team of dogs. You will travel across frozen lakes and through silent forests and hopefully you will glimpse the beautiful Northern Lights evolving overhead (of course, this cannot be guaranteed).

£120

2 Hours

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Ice Hotel 

Enjoy a visit to the world-famous Ice Hotel, a building carved entirely from the ice of the nearby River Torne. Here you can marvel at the chiselled, chilly interior, handcrafted anew each winter. Please note this excursion is only available from January.

£120

Half Day


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Wilderness Romance

The ultimate experience for true romantics. Your night-time snowmobile ride will take you to your private kota (Sami tent), where a warming fire will await. The champagne is on ice, and the chocolate fondue is ready to enjoy as the Arctic night unfolds around you…

£275

2 Hours

 



Other Excursions

Hetta Downhill Ski - £150pp (min 2 persons), incl equipment and transfers

Levi Downhill Ski - £300pp (min 2 persons),incl equipment & transfers

Tromsø Overnight – From £275pp (min 2 persons), incl transfers, walking tour, visit to Polaria, cable car and overnight accommodation at Clarion on BB basis with light supper.



Further Information


All excursions are subject of minimum numbers and local conditions and are non-refundable. However, you will be automatically refunded the full price paid for your excursion if it doesn’t go ahead due to operational reasons.

Please note: On all safaris, you may be required to share with another person from the group. You can pay a supplement of £45 to secure a single rider. All prices are per person. All distances and durations are approximate and subject to weather conditions and route on the day.

*A €50 deposit is payable locally, this is non refundable in the case of damage to the equipment

**All Snowmobile activities carry a €550 damage deposit which is payable locally. A valid driving license must be shown upon arrival.

 Please note: For bookings of more than one igloo, we cannot guarantee that the overnight stay will be held on the same night.


Accommodation

Davvi Arctic Lodge

The Davvi Arctic Lodge is one of the most popular Arctic hotels that we offer. Exclusive to Transun, this traditional hotel is set in a quiet, secluded hillside location.

It offers guests a range of accommodation options including rooms, cabins and 2-3 bedroom Fell Houses for larger groups. In addition to these cosy and traditional options the hotel has recently launched the Aurora House offering designer accommodation for those who are looking for something extra special.

Location: Karesuando, Lapland
Why we chose it
  • Enjoying a hot chocolate by the hotel's open fire is our favourite way to relax after a day in the snow
  • During the festive period this hotel is ideal for families looking to enjoy a family holiday to Lapland however, from January onwards it becomes a haven for Aurora hunter's due to its unrivalled location. 
Room Types v

Available Rooms..

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Aurora House Deluxe (Sleeps 2)

Sauna - Underfloor heating - Tea and coffee - Wood-burning stove - Free-standing bath

The deluxe room is perfect for two. This cosy, double room comes complete with modern features such as underfloor heating, a free standing bath, double sinks, a traditional Finnish sauna and a wood burning stove. The room is located in the grounds of the hotel and accessed via a lobby shared with just one other room.

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Aurora House Suite (Sleeps 2-7)

Sauna - Underfloor heating - Wood-burning stove - Free-standing bath - Lounge area

For the ultimate in comfort, we would highly recommend the Aurora House suite. With the deluxe room as the master bedroom, the superior room adapts into a chic living room, which also provides a second bathroom. In addition to each of the individual room amenities, with the full suite taken, you will also benefit from a private entrance and cloakroom to store your thermal outwear.

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Aurora House Superior (Sleeps 2-5)

Underfloor heating - Tea and coffee - Wood burning stove 

The superior room offers spacious, contemporary design and is the largest room type available. Our favourite feature within this designer room is certainly the comfortable seating area that surrounds your own wood burning stove. Whilst the room is designed for two, additional beds can be added if required. Located in the grounds of the hotel, access is via a lobby shared with the deluxe room.

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Cabin (Sleeps 2-4)

Sauna - Semi detached - Timber built

The semi-detached cabins are simple and cosy and all offer a porch area for storage and a private sauna. The cabin has an open-plan layout with either double or twin beds and a sofa bed. All cabins are located in the grounds of the hotel and are just a short walk from the main hotel building. Please note that if the cabins are filled to maximum occupancy levels, space will be limited.

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Double/Twin Room (sleeps 2-5)

The hotel rooms are set on two floors in a wing that extends from the main building, rooms are simply furnished and comfortable. All can accommodate an extra bed, usually a convertible chair and, depending on your party size, larger double rooms featuring a sofa bed with space for an extra chair bed are available in the downstairs of the hotel. Please note that if these larger double rooms are utitlised to their maximum occupancy, space and storage will be minimal.

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Fell House (Sleeps 4-9)

Television (local programmes only) and DVD player - Separate lounge area

The Fell House offers both 2 and 3 bedroom units, with a separate lounge area, making it ideal for families or groups. Located approximately 150m from the main Davvi Arctic Lodge hotel building, it is connected by a purpose built footpath through the forest. Whilst a short walk this path is on an incline with steps and may not be suitable for people with walking difficulties.

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Single Room (Sleeps 1)

No single supplement

The Davvi Arctic Lodge welcomes solo travelers with both its warm and friendly atmosphere and also its single rooms which are available with no single occupancy charge. Whilst these rooms do contain a double bed, they are designed for one and therefore have a small shower room. The rooms are conveniently located on the ground floor of the hotel next to the Sami lounge

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Two-bedroom cabin (Sleeps 5-6)

Sauna - Detached - Timber built

There are two large, detached cabins at the Davvi Arctic Lodge. These two-bedroom cabins can sleep up to 6, with one double bedroom and one twin bedroom, as well as a sofa bed in the separate lounge area that can sleep two children (or one adult). All cabins have their own private sauna and are located just a short walk from the main hotel.

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Arctic Star Hotel

The Arctic Star is a simple and traditional hotel situated on the outskirts of the small border-village of Swedish Karesuando, with superb views over both the majestic Muonio River and the Kaarevaara fell.

It’s a simple and comfortable hotel, drawing on local architectural styles and materials, especially Scandinavian pine. We think you’ll enjoy this traditional retreat, it is a great base for a winter adventure in Lapland.

Location: Karesuando, Lapland
Why we chose it
  • With just 27 rooms, we always enjoy the hotel's friendly and intimate atmosphere
  • One of our favourite things to do is walk over the border to Finland (15mins) - the perfect photo opportunity!
  • We love that the Dalai Lama once stayed here during his visit to Swedish Lapland

Available Rooms..

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The Arctic Winter

Winter in Finnish Lapland spans six months of the year, and as the season unfolds, there are different reasons to experience a winter break deep inside the Arctic Circle. Here is our guide to the best times to enjoy your Arctic Spirit break.

 

Statistics

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Month by Month

November

  • This month marks the true beginning of an Arctic winter, with the year's first falls of virgin snow once more blanketing the landscape.

  • The polar nights being, which will eventually last 22 hours each day.

  • November is the beginning of the best period to see the Northern Lights. This month, nature's most spectacular phenomenon will once again return to light up the Arctic skies.

December

  • Now is the time to really experience the long polar nights, with 22 hours of darkness and the sun never quite managing to rise above the horizon.

January

  • With the harshest of the winter now over, the days are becoming a little longer, and the snow deeper underfoot.

  • If the weather is kind, you can experience polar blue skies amid the intense cold, while the northern lights still blaze frequently overhead.

February

  • This month sees the first traces of spring about the Arctic landscapes, although the snow remains deep and the days icy cold.

March

  • A wonderful month for an Arctic Spirit break. The deepest snows of the winter, combined with longer daylight hours and more moderate temperatures.

  • Many people consider March to be the best month for spotting the Northern Lights

April

  • This month sees spectacular sunrises and sunsets as warmth at last returns to the Arctic landscapes

  • In April, Lapland benefits from the longer hours of daylight and also the remains of heavy snowfall from March.

Our Guests' Reviews

Review by Mr Stephen Bell

This was the most amazing holiday experience I have ever had and cannot recommend it enough. We stayed in a cabin at The Davvi Arctic Lodge Karesuando, Lapland. Although the cabin was quite basic, it was warm and cosy and had its own sauna. The views were incredible as it was in such a great location. The staff were amazing and couldn't do enough for you - from our Rep Kate through to the 'smiling' Chef Dragos nothing was too much trouble. Due to its location fresh fruit and veg are rare, but the chef did an incredible job in preparing good, hearty comforting meals. The staff who organised the excursion's were brilliant in our pursuit of the Northern Lights (which we did manage to see on the 3rd night!). They were great fun and really added to the experience. Everything from the snowmobile rides, learning to walk in snow shoes, the reindeer sleigh (my least favourite) and riding the husky sleigh (which was by far my most favourite) were just incredible experiences. I cannot shout the staffs praises enough! If I was to have any complaints (and believe me there isn't much) the bathroom was a little tired. The flight attendants, both on the outward and inward journeys, were some of the most professional I have ever seen - with the cleanest plane (which is a refreshing change!). A little disappointed that there was no food at all on the journey home but it didn't really matter, due to the short flight. A great holiday experience and met some of the nicest people I could ever wish to meet.

Review by Mr David Reid

My wife and I had our honeymoon on this holiday.We had a terrific time.The setting and the scenery was truely amazing and seeing the northern lights in that setting gave us both goosebumps!!!! Amazing Thank You..

Review by Mr Danny Tromans

Fabulous adventure. 7 of us had an amazing time. The Davvi is a great base providing comfortable rooms great helpful staff, particularly Draco our chef who cooks tasty hearty food, and great fun packed excursions with the outdoor team. Jeff and Kate gave us a great laugh on the snowshoe trek. We opted for the extra Fell Viewpoint Snowmobile Safari and couldn't have hoped for a better time. 7 of us on a private tour with Sean and Darren-2 exceptionally patient and tolerant guides! Needless to say we have gone down in local folklore as the least competent snowmobilers ever!! My sister in law killed a tree!!! Oh yes we did see the lights but if we hadn't it wouldn't have spoiled a great adventure. Do it, it's fab.

Review by Mrs Heather Day

it was a wonderful experience magical and unforgettable. the chef did incredible well with varied menus which in that location cannot be easy. Thought the reindeer outing went on too long and we were all wanting to return to the hotel. Huskies wonderful as was snowmobile riding. Would suggest a taster session in future for the latter as it was daunting task to do first off in the dark. some guests were unnerved and didn't want to continue but weren't able.

Review by Mrs Roswitha Sinden

This was an experience we will never forget l am 66 and went with my daughter. The ski-mobile and huskie rides were our highlights, brillaint, we just laughed and laughed. I would recommend this trip to everyone and anyone. I was a little apprehensive before going as this was totally out of my comfort zone, l am a cruiser. We loved every minute of it and was sad to come home, although the old muscles could not have taken much more of a workout. Highly, highly recommend. The hotel and staff were great as were the activities people. Everything was just perfect. Loved it, loved it !!!!!! Thank you Transun.

Review by Ms Elaine Youds

Apart from at the airport and the welcome meeting I didn't see Kate again until our departure morning. However all the information was provided and all went according to schedule and on time. The hotel staff were ever so helpful. The accommodation and food were exceptional and were exactly what I'd been hoping for as I wasn't sure what to expect as I'd never been on this kind of holiday before. The excursions were perfect and again, exactly what I'd been hoping for. The guides were very helpful and informative whilst giving you your space to enjoy the experiences. I felt in safe hands at all times and have already highly recommended Transun and this exact tour/holiday to everyone I know. Thank you for a fantastic time, this was a surprise for my husband's 40th birthday and he was over the moon, seeing the Northern Lights was the main attraction and reason for the trip and see them we did.......AMAZING, however the whole package was so much fun it would not have spoilt anything if we hadn't seen them, in fact it would have been a perfect excuse to come back.

Review by Mr Andrew Credland

What a great trip and an excellent way to get an Arctic experience. All the hotel staff are very good and worked extremely hard. Would have been nice to be able to choose a daylight option for the snow mobile trip instead of at night. The Transun reps and outdoor activity reps might have known a little more about the area; wildlife, night sky & history etc but they worked hard, were always cheerful and very helpful. All activities started promptly which was good. A map of the area on the hotel wall would have been helpful.

Review by Mrs Mary Piers

Thank you Transun for the most fantastic and memorable holiday. Brilliant help and service from start to end. Kate and all the staff at Davvi Hotel wonderful and a huge thank you for the marvellous room. A dream come true. Bless you all Mary

Review by Mr William Jones

All aspects of the holiday was of a high standard. The staff were very friendly and helpful in every way. There was a good variety of food offered which was again of a high standard and the sauces were subtle, excellently seasoned and complemented the dishes. The variety of activities offered were excellent and the staff always acted in a professional manner. Overall an exceptionally interesting and enjoyable holiday.

Review by Mrs Karen Wilde

Everyone should do this trip at least once in their lifetime, it was my 50th birthday present and was an amazing experience. I connected with my inner child for 4 nights and had a fantastic time. Thank you Transun team x

Review by Mr Gary Walsh

Very enjoyable break in the winter snow. The Northern Lights were visible every night but obviously by degree, we weren't lucky enough to see a really spectacular show ourselves, but what we did see was amazing anyway. Davvi Lodge Hotel was good, with a very good choice of food and plenty of it if you so desired! All the excursions were really enjoyable, particularly the Husky dog sleds and the Snowmobile driving in the middle of a snow storm. The holiday met all our expectations and will be etched in our memories for ever!

Review by Mrs Margaret West

My sisters & I had a fabulous time all helped by the fact we saw the lights 3 days in a row, could not ask for more, also the staff were lovely. Thank you.

Review by Armstrong

This was our second visit to the Davvi (first visit March 2014) and we enjoyed the holiday every bit as much even though the weather stopped us from seeing any Northern Lights this time. The hotel staff were excellent again and we appreciated having the facility of full board this year. The food is very good and a warming lunch was very welcome. Many thanks to Kate and Sean, the Transun reps, for looking after us so well and the whole outdoor team for making the activities so much fun. A truly memorable holiday once again.

Review by Mrs Sally Ballard

We did not manage to see the Northern Lights but the whole experience was amazing and I would love to go again.

Review by Ms Julie Wright

We had an amazing time at the Davvi. We loved our cosy cabin. The staff were warm, friendly and relaxed and would do anything to help. The excursions exceeded our expectations, so much so that not seeing the northern lights matters less to us than we'd thought (and that was our main reason for going). The only minor improvement we'd suggest would be letting just a few people off the coach at a time to get snow suits, as it was a bit of a scrum and we had to queue in the cold. We'd recommended this trip to anyone!

Review by Ms Dianne Edgar

The attraction was the possibility of seeing the northern lights, but the action packed programme made the whole Arctic experience truly memorable. Yes, we saw the lights, and they were magical. The reindeer sleigh driving in the winter wonderland was fun, the husky sledding was amazing ( even for someone who is nervous of dogs!), the snow shoeing was empowering and provided lots of laughs, and the snowmobiling was definitely a night to remember- could have whizzed round that frozen river crossing international borders all night! You have a very special team there and they need to be acknowledged, particularly Sean who just makes everything work, thinks what would please his guests and then does it, with a smile and amazing energy; Jeff who provides reassurance that the landscape is not just manageable, but showed us how it can be fun; and lovely patient Jude, who gently helped us learn how to cross country ski,despite ageing knees and huge nerves, in a calm and logical manner. They were all wonderful!

Review by Mrs Susan Strassheim

It took a while to consider the many options for trying to see the Northern Lights - a single night flight, a boat trip, different countries and so on. The Transun option was appealing because of the other activities included in the package, and we were not disappointed. Sean and his fellow staff worked hard to make everything run smoothly and tried to ensure that everyone got as much as possible out of the trip. The activities exceeded expectations. The reindeer farm was interesting with a great sleigh ride and the chance to drive a reindeer, but the husky driving was the highlight of the tour and will be the memory returned to most often. Learning to use the snowshoes was a challenge, but the 'walk' was great fun with plenty of camaraderie amongst the group as we all rescued each other after falls in the soft snow. The snowmobiling was great fun, particularly being able to whizz around on the frozen river dividing Sweden from Finland. We tried the optional cross-country skiing and Jude must be commended for her excellent teaching skills and patience which allowed us to succeed at mastering another new skill. All the staff at Karesuando took account of the various physical limitations within the group ensuring that we all felt we had achieved a lot. Oh yes, and we saw the Northern Lights! This was the main objective of the trip, but the Arctic Circle experience, the beautiful scenery, the friendly people and excellent activities meant that had the lights failed to appear we would still have had a brilliant trip. As far as the accommodation goes previous reviews are generally correct. The Arctic Star was clean and comfortable and the staff were friendly and helpful. The food wasn't gourmet, but you are miles from anywhere and this isn't ever billed as a foodie holiday. We always had plenty to eat, adequate choice and we never went hungry. Previous reviewers mentioned the temperature in the hotel - it is hot, so be prepared with light layers for when you're inside, and don't be surprised if you end up sleeping with the window open! All in all a holiday of a lifetime.

Review by Mr Paul Ward

Excellent trip and good value for money. Despite the negative comments from previous reviews we found the hotel to be adequate for our needs, food was plentiful and nourishing. The only minor complaint we had was the lack of time between each meal course, the waitresses seem to be in a rush to serve the next course. Other than that we were completely satisfied with the whole experience. We saw the lights on 2 of the 4 nights which was an added bonus. Sean and each of the other staff members we dealt with were great.

Review by Ms Catherine Young

We had an absolutely amazing time! The booking process was easy, flights & transfers were on time & comfortable, hotel staff & reps were friendly & helpful, the activities were great fun too. My only criticism would be that I would have liked a chance to practice on the snowmobile before setting out on the night time safari – it’s a bit daunting for first timers! I’m already saving for my next visit. Thank you Transun!

Review by Mrs Mandy Spurr

What an amazing experience - the whole package was excellent. All the staff were very friendly and helpful, we had everything we needed. The excursions were very well organised and we had some very entertaining moments. We were fortunate enough to see the northern lights on 3 out of the 4 nights, which was the icing on the cake and the displays were out of this world. We stayed in the Davvi Lodges which were lovely. We were very impressed with the catering and enjoyed all the meals, often eating a combination of all three choices of main course because we couldn't decide what we liked best! The food was very nutritious, well balanced, very tasty and beautifully cooked. There is nothing we would have changed about our holiday - except making it longer! We would love to come back.

Review by Mrs Amanda Brookes

Wow !Wow !Wow! What a fantastic adventure. Starting from the beginning arriving on Tarmac at Gatwick the plane Enter air Transun is an old Plane , but once on board the flight there and back was very good and smooth. Karuna airport is very small and proceeding through checkin and security took 1 1/2 hours. Drive from airport 2 hours, good drive and we had the most amazing sunset on route. Arriving at the Davvi lodge we were split in to 2 groups , we had dinner , welcome meeting , fitting thermal suits & boots for these you go down to cabin where snow mobile start & finish trips. Suits are excellent,mens boots were very good womans not so good I had my own winter walking boots so chose to use these. Room in hotel very good, you have to remember why you are here out doors and activitiy based lodge stile hotel . These rooms could do with a freshening up wood panelled walls wood stain very dark , curtains and rails up dating .Curtain rail is bull clip style so you have to keep clipping curtains back up.Bed very comfortable room cleaned every day plenty of wardrobe space very warm. Bathroom very small and warm but every thing you need .we had room 209 just 3 doors away from reception very quite but very close to main door for quick exit when all thermal clothing on. Also restaurant,bar. Hotel lodges are just outside main entrance so very close ,so popping over for meals is not a problem, we had a look inside one and you can here the people next door talking. Fell rooms are down by hats & boots this is a 3-4 min walk down or up hill , also be awear the snow Mobil tracks are in and out day and night along side these. The trips were amazing, snow mobil night Safari & fell view day time fantastic. Husky sledging day and night was also amazing we did both as they were so good . The Guys are all fantastic they are English and Irish and are so good with all abilities always with a smile the only negative is the girl on activities bit to much attitude no Irish charm or people skills. The raindeer trip was disappointing, no farm just a couple of pens with raindeer in.Led around a couple of lakes for 30 minutes by young girl . Food very good unless you are fusy or expecting fine dinning. Ducha the Chef served up hot tasty good quality food 3 times a day with a big smile.salad, home made soup, 5 hot dishes, 1 pudding every lunch time and evening. Every meal time selection of teas, fresh coffee, instant coffee,chilled water, hot chocolate, 2 fruit juices at breakfast made from concentrate bit to much water added and fresh bread. Bar and reception staff were all lovely and very helpful.

Review by Mr Steven Marsh

Arctic Star Hotel was fairly clean and very warm, no frills accommodation. The bed was comfortable and the bathroom all worked fine. Storage space was limited, though the room was quite spacious. The food was edible, but uninspiring. All meals offered packet soups, white rice or pasta and appeared to rely on rehydrated, tinned or over processed food. Breakfast would have been improved by an alternative to white bread.Omelettes and fried eggs were very leathery and had been kept warm too long. There was a complete absence of local foods - we would have liked to try reindeer, local fish etc. Service was swift and pleasant, the bar was comfortable and priced as you would expect in Sweden. The activities were all very enjoyable - we were picked up pretty much on time at the hotel and taken to activities. Equipment was all fit for purpose and we had adequate time to get a feel for each activity. The additional activities were good, though it would have been good to have been able to try the tatser activities before committing to extra sessions. The Fell Snowmobile experience was excellent in the bright sunshine and balmy -4 degrees! Dog sledding was also exciting and enjoyable. The clothing issued was good - we were both warm throughout the stay even on colder days. This was particularly important when we were out watching the fantastic Northern Lights display on Monday and Tuesday nights. It was even warm enough to lie down in the snow and enjoy the view. The flight was a typical budget air journey - seats were a little cramped and there was not food or drink included (this was expected). Announcements on the flight were not loud enough to hear and were delivered in a very strong East European accent. In the event of an emergency, I think we would have struggled to understand directions.

Review by Miss Elizabeth Roud Mayne

Overall - a wonderful trip with a great variety of activities to enjoy. We loved most of the excursions, especially snowshoeing, husky sledding and the cross country skiing (purchased as an extra on arrival). Activities on resort were well led by resort staff, positive comments for snowshoeing and skiing. Off site, the husky sledding was great but it was a case of being thrown in the deep-end, let loose with minimal tuition. The hotel was really great - we had paid extra to stay in an Aurora Superior room and it was worth the extra - loved the woodburner, the space to chill out and the porch to get kitted out for the cold. The food was really good, with variety and options for all three meals - the chefs were very keen to help out and we saw them do their best to cater for some of the more fussy eaters (young and old!). The waiting staff were friendly, helpful and very efficient - big thanks to them all for their patience and help. One comment- not sure the buffet style worked 100%, as some guests were going back for 2nds, 3rds and 4ths before everyone had eaten, and this put strain on the kitchen staff and also meant that on occasions the food was a bit of a mish-mash of left-overs, particularly if you didn't go t breakfast early. Bar and reception staff (usually the same people) very helpful, although often under pressure as they were minimally staffed. Negatives - although we had a brilliant time, I would mention a couple of things. Firtly, the Forest hike - there was a large group and we were sent off up the forest path in a long procession. The Transun activity "leader" pointed us in the direction of the candle lit path (very nice) and headed off up the road to help set up the fire and drinks. He made vague mention that the path would be ok, even though it had snowed recently, and at the start it was fine to walk and everyone managed ok. Higher up the path, the snow was quite deep and walking was quite a challenge, and a number of people (myself included) struggled. It became necessary to make a diversion towards the road (which was quite close at that point) where it was easier to make the climb up the hill. Not the best way to enjoy the trek - and then disappointing at the top when we all stood around, quick drink and then wait around - it would have been good to maybe make a bit more of a group thing, with somewhere to sit (tree trunks?). As it was, we were very lucky in that there was amazing Northern Lights that night, and the starts were also very bright in a clear sky. The other thing I would mention is that it was very hard to find any Transun staff around when we wanted to ask questions. We had to ask for any information on our igloo excursion(basic stuff like departure/pick up times) and also when we wanted to see if we could make a (late) change to our snowmobile activity, we couldn't find anyone at all, including no-one to see us off from the hotel reception, apart from the minibus driver. We didn't make a fuss about it, as it was our choice not to do the excursion at 23.00 (we had a very busy day and were totally knackered, and my ankle was painful) and we accepted that it may not be possible to rearrange - but at the very least we wanted to tell someone we weren't coming. Overall though - would I recommend it to others? Totally! Happy to give you more information if you would like. Kind regards, Liz and Sarah

Review by Ms Leigh Candy

My sister and I went on a once in a lifetime 4 night break to Finland and stayed at the Davvi Arctic Lodge full board. I would be really hard pushed to find fault (more fish on the menu is all I could come up with!). The food was wholesome and with 4 courses every evening variety and amount was not an issue. The accommodation was basic, clean and completely as expected. If I was lucky enough to go again I would upgrade to a lodge with sauna etc but the basic accommodation was comfy and clean. The staff were all very friendly and accommodating. The Northern Lights were even more accommodating than the staff I am happy to say. The excursions were just right with plenty of time in between to walk about and discover other things at our leisure. The other guests we met were really good company and helped make the experience a complete success.

Review by Ms Stella Pole

Wonderful holiday and magical experience. Everything was on the 'doorstep' without having to travel too far. Staff were brilliant and the sighting of the northan lights was the icing on the cake. I'd recommend this holiday to anyone who wants to listen! A couple of things could be improved in the acommodation like hooks in the bathroom for towels and mirrors in the bedrooms and a separate loo would have been good. We paid for under occupancy in the fell houses but it would have been hard for more than four adults to share because of the bathroom facilities. A kettle and cups, a small improvement and easy to do, to get a drink when the bar/ restaurant was closed would have been welcome, especially after getting in at one in the morning after snowmobiling in the cold! Otherwise activities good apart from the trip to the ice hotel which cost a lot of money when we were going to the airport anyway. Feel we paid twice for the privilege. Apart from a few niggles the eight of us had an absolutely fabulous time and would do it all again tomorrow. Throughly recommend the whole experience. A very happy customer.

Review by Mr Gary Martin

Travelled on 5/2 Welcome meeting was very informative with Sean, Jeff and Will all staying to chat to people to explain what is going on. Our personal favourites were the husky sledding and the reindeer camp. All of the trips were well run and very enjoyable, the guides were very helpful and informative. The hotel food was excellant with plenty to eat and the meal times were adjusted to accomodate the trips which was most welcome. We would definately go again, everybody was so helpful and friendly and made the experience great fun, well done. The only negatives were the poor food and drink on the plane, the tea was wishy washy and the coffee was luke warm. We had toasties which were scalding hot on the outside but cold on the inside. It should be noted The Arctic Star hotel only accept Swedish Krona.

Review by Mr Richard Yeardley

The overall package was amazing value for money! The transun/santa safari staff were extremeley helpful and friendly. Everything was planned and organised effectively and I would recommend one of your packages to anyone. The hotel was very basic but had excellent wifi and the staff were great. Food was again basic and could be improved but given the remote location of the area there was plenty of variation in meals and plenty to eat. Thank you Transun for a lovely holiiday

Review by Mr Colin Williamson

We have just returned from a 4 night stay at the Davvi with Transun, as all he guests at the hotel are with Transun the review is of both the hotel and the tour company. We were met at the airport by our cheerful rep Kate and set off on the bus ride to the hotel, just over 2 hours and dark when we arrived. Welcome meeting gave us most of what we needed although later we discovered they could have told us more about the meal arrangements and the departure day arrangements to smooth our holiday even more. We had one of the semi-detached cabins which were fine for two people, I had asked when I booked for a double bed but they gave us twin room, I guess they don't take much notice of such requests. The room was quite spacious, there was a sofa bed which was comfortable to sit on, fortunately we didn't have to sleep on it. There were plenty of hangers for clothes but no drawers, only open shelves and the heated porch between the room and the outside door for storing suits and boots. The bathroom was big enough and the heated floor and personal sauna were great for warming up after getting cold outside. The big bugbear is the very thin walls, you can even hear the neighbours eating crisps, one evening they had visitors and kept us awake until 1am when we had e very early start the next day for the husky ride. Definitely pack earplugs, also a kettle and hot drinks and snacks. The restaurant is fine, as others have said the food is basic but with a hot breakfast and 4 courses for both lunch and dinner you will not go hungry and it was amusing to see how many ways they serve frozen mixed veg (we did have some fresh veg at some meals). There is also a choice of 3 alternatives for the main course which you choose at your meal before (this is what Kate didn't tell us and we were confused on day 1 until we worked out what was happening). The activities included in the trip were good and well organised with the full group of 80 being split into 15-20 for each activity so you all do different things at various times each day. The only one we were less happy with was the husky sledging, they split this into 6 groups and we were on the 8:30 am group, we had about an hour at the location (40 mins ride) and were then rushed back into the bus as it had to go back to the hotel to pick up the 10:30 group, we heard that the later groups had time to look around the husky farm where they keep the puppies etc. The optional extra activities were expensive (same price in resort as bought in advance), I just did the nordic cross country skiing as I had not done that before, it was worthwhile. We did get to see the lights for a brief 5 minute show on the first evening so that made the trip very well worthwhile, unfortunately I think many people had gone to bed or were in the bar after the journey and so missed them. We had gone on a considerably more expensive trip last year to Abisko (the best place in europe to see the lights) and saw nothing so definitely better value this year. There is a small store selling essentials at the garage, with a cafe / restaurant attached and also a souvenir shop next door. If you want to bring home a reindeer skin then I suggest you get one from the small shop at the reindeer sledge place, they are 50 euros there and 99 in the souvenir shop. So, provided you have read the reviews carefully and go well prepared you should enjoy your trip here, I would definitely recommend Davvi and Transun

Review by Mr Gregory Wayte

Overall a wonderful experience. Location beautiful, accommodation great, activities exciting and memorable,food good and plentiful, Tran-sun reps and hotel staff cheery and always helpful.

Review by Miss Hayley Waters

Having arranged the trip as a surprise for my Fiance's 40th Birthday, the smile the trip bought to his face will be a treasured moment forever. Absolutely amazing time and would most definitely do it again. Big Thank you to Transun & Davvi Artic lodge and the team

Review by Mrs Carol Mawle

Fantastic Holiday and we saw the Northern lights!! Staff was very attentive and nothing was to much trouble.

Review by Mr Paul Sellars

On the whole a much enjoyed holiday. Negative: In resort transport broke down several times. Tea/coffee making facilities in rooms would be good. Ability to control bedroom temperature - rooms too hot, slept with window open.

Review by Dr Robert Havre

Good value for money compared to other trips where most excursions are often add-ons. All the excursions were very good and we enjoyed our accommodation. Having an example itinerary on the website detailing times of excursions and maybe even menus would be very helpful. It came as a shock to some people who had an excursion on the first night after a whole day of travel. Very little information on both flights explaining reasons for delays. We were on row 7 on the way out and already one of the two varieties of sandwich had run out which was not very satisfactory as it was a lunchtime flight and we were not getting fed again until 8pm. Finally we were glad we picked the Davvi Hotel as most excursions seemed to be from our hotel (not clear on website) and the accommodation was good but we did note on the way home that people at The Arctic Lodge were woken up when the Northern Lights appeared at 2am.

Review by Miss Melanie Walker

Just back from 4 nights at the Davvi, after issues with booking the holiday due to website problems our short trip exceeded expectations. The resort staff were friendly and knowledgable and nothing was too much trouble. The hotel was basic but clean, comfortable and warm! The excursions covered everything we wanted to do but the Huskys and Snowmobiles were the best. After researching a trip like this for a long time Transun definitely make the most of a short break for you. Take a travel kettle, some thermos cups and brew kit for a hot drink after midnight trips to view the Northern Lights if your lucky enough! Our last night was spent in an igloo, it was a cold experience but worthwhile especially with a little glimpse of the northern lights through an eternally cloudy sky!

Review by Miss Leean Jones

Exceptional experience Transun were perfect hosts very friendly helpful staff. Excursions were excellently arranged and really good fun. Hotel was marvellous rooms basic but clean and comfy and had cosy atmosphere. All round thoroughly recommended

Review by Mrs Nicola Gibbs

I thought the whole trip was fantastic and represented excellent value for money. The flight and transfers were very slick with little waiting around. The Davvi Lodge Hotel was comfortable, cosy and well run and staff were courteous and helpful. All the activities were great fun and well organised. Just a couple of small things to make it perfect: I was constantly having to queue at the bar to ask for water - it would be great if there had been a water cooler, as well as a hot water urn for hot drinks. Also, on some of the more adventurous activities like the snowmobiles, it was frustrating to be stuck behind someone very timid and slow. It would be better to suggest that the under-confident ones go nearer the back so that they're not holding everyone else up. Also we lost quite a bit of time because some of the snowmobiles wouldn't start so we had to wait around while the equipment was fixed. I would have liked the husky sledding and snowmobiling trips to last a bit longer. Overall I thought the trip was excellent and really hope to come back again - had a fantastic time. Thanks very much.

Review by Ms Lynn Kho

Better to phone than use the internet for questions, apart from that it was a brilliant holiday. We stayed at the Davi Lodge - it was good basic accommodation - warm, clean, comfy bed, a reasonable choice of simple wholesome cooking. Both hotel and Transun staff were helpful and efficient - can't fault them! Thanks guys. Felt really looked after, tuition, and supervision for the various activities was very competent and professional (special thanks to Guy - you're a star!). There was a bad review up there when I did the research - don't know what trip they were on but it certainly doesn't equate to the trip we were on. Lovely lovely lovely, can't wait to go again. There is a lot of down time so you do need to either have a good book, be very sociable, or be prepared to book additional extras. We had a cross country ski lesson, then you can hire the equipment and go off and do it again solo.

Review by Ms Susan Morris

We had a fabulous time, the staff were attentive but not intrusive. The accommodation was stunning. The food wasn't brilliant but we hadn't anticipated fine dining so far from civilisation! There was certainly plenty of it so no complaints there! The activities were good and nicely interspersed with down time. The only tiny gripe - the time of our return flight was early and so we had a long wait for a taxi. Whether that was a change at the airport on the day or an error in the documentation I don't know. Of course it could have been much worse - we could have been late. All in all we would recommend that trip in particular and Transun in general. In fact I already have.

Review by Mr Neil Smith

We thoroughly enjoyed the whole trip and would have no hesitation in recommending this to friends and family. Maybe the food could do with a revamp as it was a little bizarre sometimes. Would love to have tried some local food but there was not the opportunity to do this.

Review by Mrs Annette Lawson

Exceptional value for money. Sean, the rep was very efficient and helpful as were the hotel staff. The hotel was basic but clean and well run although the beds were quite small and hard. The hotel food was interesting but plentiful. The included excursions were very good but the rides could be shortened slightly to avoid getting so cold or alternatively blankets/covers provided for the sled passengers. The Arctic Star Hotel is quite a walk to the museum, church and tourist centre but well worth the effort.

Review by Ms Carol Davis

This was such a value for money trip. The actual excursions where really really good. The food was ok(after all I hadn't gone for the food) the accomodation was adequate but @ time the heat was overwhelming. The staff @ the hotel were very polite and helpful. On a slight negative point,I was disappointed with how little interaction there was from the rep with the group but perhaps that was my expectation. I did point out to the manager of the hotel that it would be helpful if there were notices as to when the local shops/museum/church were open as unusually there were closed on a Saturday & several of my group had wasted journeys,he was happy to do this for the future. All in all a lovely holiday I would recommend.

Review by Mrs Beryl Ogier

We traveled with Enter Air (a Polish airline). They do not appear on the check-in Zones board nor does the flight appear on the boarding screens until the gate in announced. This is very disconcerting when you arrive at the airport. We had to go to the Gatwick Services Desk to ask for assistance. They had to make 4 phone calls before they tracked down the check-in desks. The plane was good and the staff we very helpful. The flight was very good. Hot sandwiches and snacks/drinks were available although some of the sandwiches sold out. In the hotel the rooms are basic but comfortable and clean. They are extremely hot (there is a panel next to the window which you can open to let the cold air in to cool the room down). The food was generally good although some was not to our taste but we never left the table hungry. There is a slope down to where the coaches park which is very slippery if you are not wearing snow shoes (when we went back to the airport a number of people fell quite heavily). The location is excellent ( not far to all the excursions and the Northern lights were above the hotel or just to the back so we had an excellent view. As this was in a small village you made friends with all the guests and you had a community feeling which would not happen in bigger resorts. The excursions are wonderful. I thought that we would be the oldest people there (we are in our mid sixties) but this was not the case we were of average age. The whole experience was magical and I would recommend this to anyone.

Review by Mr Ian Appleby

Everything was perfect. From organisation of the trips to the food and accommodation. All excellent! Highly recommended.

Review by Mr Trevor Summerfield

For holiday and Transun local representatives no complaints whatsoever. Only real comment is that airline information was non existent at London Gatwick upon departure although flight details eventually appeared on the departure board at around 07.50 on the 25th January for our 09.00 hours flight. Upon our return on the 29th January, no incoming flight details were shown at all, luggage was located by walking around all the baggage carousels until suitcases were located. We even went through UK Border control twice, once at Exeter and again at Gatwick quite sure this was not intended, should we not have been given a short cut to follow at Gatwick as a UK arrival from Exeter?

Review by Mr Phillip Moss

Fantastic holiday highly recommend it to anyone the staff at the Arctic star were very polite and helpful all excursions were fantastic fun!!!!!

Review by Mr Tony Gilham

Overall an excellent package providing a series of experiences delivering good value for money. Accomodation was basic but clean and functional. We stayed in a log cabin seating in the sitting room had had a hard life. Could have benefitted from tea and coffe facilities in the cabin as availabilty was sporadic within the main hotel. Sauna which was a main selling point is functional but very compact and you would struggle to have >3 in it. Excursions were generally well organised, with prompt pickups and ample time to enjoy the experience. The only experience that wasnt of great value was the forrest trek which consisted of a chin of people walking through the woods. Other optional excursions were on the pricey side and did not present as such value for money. In particular the visit to the Ice Hotel option as the transfer back to the airport was exceptionally expensive compared to the actual admission price for the Ice Hotel bearing in mind that effectively the transport to the Ice Hotel was he transfer to the airport already included in the package price. As such few people took this option. A better solution would have been to charge a third of the the cost ontop of the package price and take every one to the Ice Hotel as part of the transfer back to the airport.

Review by Mr Gregor Dean

If there was a 10 scale (fantastic) would have gone for that. Activities were first class and enjoyed every minute. Words cannot describe how we both thoroughly enjoyed our time in Sweden/Finland and would definitely recommend the holiday/excursions to our family and friends. Thank you to all the team for a memorable holiday, first class to you all! Downloading the photos now and seeing the Northern Lights was an added bonus - thank you :)

Review by Miss Katrina Boeree

We loved our trip,wish we could've stayed longer!I will be looking to see what other adventures you have available in the future.many thanks.

Review by Mrs Sarah Vass

Thoroughly enjoyed our holiday and we were very privileged to see the Northern Lights on two occasions - fantastic! Apart from that, the husky activity was our favourite and we also very much enjoyed the snowmobiling. The reindeer safari was fun but we felt that the actual ride was too long and we all experienced painfully cold fingers and toes (it was -30 degrees which I understand is typical). We were at the farm for ages after our ride and were frankly miserable! The forest trek was OK but the destination was crowded and a bit chaotic. Our group experienced quite a few delays resulting from broken down / faulty vehicles, power cuts etc which were irritating and caused some very late finishes - including a VERY rushed departure for the final group (not ours) when we left for the airport (only to encounter further waits along the way!). No-one can predict or prevent breakdowns but I would make two points: 1. the fact that there were several in this very short time suggests that they're not uncommon - better backup is clearly needed (an 8 seater minibus came to collect what should have been a group of 14 - and was in fact 10 - for the snowmobiling. We all waited almost an hour after our departure time and the group after us must have got back well after midnight). 2. Communication was dire - we did not know what was going on when delays occurred. Our excellent rep Sean did his best but he seemed to find it difficult to get information, and the snowmobiling was on his much deserved day off; there was no rep at the hotel (as far as I am aware) and the excellent minibus driver spoke little English so could not really explain what was happening - not his job anyway - and besides seemed also to have problems getting through to anyone on the phone. Hence we spent the 50 minute delay sitting in the minibus in our snow suits with the engine running to keep us warm - we could have gone inside and waited in a comfortable environment. The hotel was great - friendly, warm (not too hot) with a reasonably priced bar (at least for non alcoholic drinks - we didn't buy alcohol) and the food was plentiful and tasty. We particularly enjoyed the Gloggi and were very happy with the tea and coffee which was constantly available. The staff were always ready to help and go the extra mile. The rooms were basic but comfortable. Some shelves and / or drawers would be a useful addition. The Transun reps and staff at the activities were all very friendly and helpful too. One suggestion to enhance visitors' experience - a detailed map of the local area. We had a marvellous holiday and all the above remarks are made in a spirit of constructive criticism, hopefully to enable Transun and the Arctic Star to make improvements. I felt the price paid was reasonable but certainly not cheap; I think it's certainly high enough that customers should be able to expect better backup in case of what appear to be frequent mishaps.

Review by Mrs Rita Meddah

Amazing. I shall definitely be travelling with Transun again. I do not know how I managed before I discovered Transun. They are streets ahead of the rest. There was not even the slightest negative. Every aspect was perfect. Thank you for such a wonderful time.

Review by Mr Marc Human

Overall we enjoyed the trip. We loved the inclusive activities such as the reindeer sleigh ride, mushing the huskies and snowmobiling. These did far outweigh the negatives detailed below. We were disappointed in the Night Forest walk where the transportation was inadequate only 1 five seater coach to ferry 25 people to the Davvi Arctic Lodge where the walk took place. So the walk started late, there was no explanation provided. The walk itself consisted of a hike up to a plateau in the forest (with no stops or dialogue en-route) where if the skies were clear you could have a good view of the Northern Lights, but as we had cloud every night they remained elusive. Once up at the plateau we were there for about half an hour maybe less, before being told to head back down, so quite disappointing. The two optional excursions we did seemed a bit overpriced for what they were. Snow shoeing with 'amazing' scenery, this consisted of a walk across the lake opposite the hotel and into some shrub land, it was okay but not exactly worth the £45 each paid. The ice fishing was also a bit disappointing which was also another locally organised trip from Finland out onto the river under the bridge between Finland and Sweden with little knowledge of whether there were fish there or not and having read a review on Trip Advisor which said that the 'traveller' went out and caught fish which they cooked on a fire and ate, there was no facility provided to do this with the Transun Guides, to cook or carry anything that was caught. Again I felt this was an expensive activity at £85 each for no real expertise. On the up side it was a good experience drilling into the river and at least try to catch something which turned out to be nothing! I also had a suit that was too big and the Rep (Sean) said he would bring a change of size for me, which basically was a fob off, as each time I asked he said it would be the next evening/morning and this turned out to be as elusive as both the Northern Lights and the fish!

Review by Mr Adrian Berryman

This was so very different from anything else I had experienced - marvellous. The activities at the resort were well organised and lived up to our expectations. I feel it would have been nice to have met some more local people to find out how they live in this land, even if it was just a talk in the hotel. Our room was warm, clean and comfortable, but basic, and the hotel food was also adequate, but only offered limited choice for vegetarians. Overall, an excellent short break and good value for money.

Review by Mrs Anne Yates

Holiday lived up to expectations, brochure information was accurate and helped us make the most of the holiday. The friendliness of staff creates a great atmosphere whilst at the hotel and on the excursions. Great having wifi connection for checking aurora forecasts. Hotel could benefit from offering beauty / massage treatments, after a day out in the open air it would be a great way to relax.

Review by Mr Simon Rawlinson

Just a superb trip which exceeded all of our expectations. The staff , even in the last week of the season were happy, knowledgable and professional. Far from being a one off trip, this has encouraged us to do more of this type of travel. We have already recommended Transun to our friends and family. Many thanks to your fantastic staff and resort crew. Simon & Gill Rawlinson

Review by Mrs Sharon Knight

We had a fantastic time on our 4 night trip. We stayed in the Arctic Star hotel, which was clean, warm and very friendly although our room was very small (premium rooms). I did take a travel kettle but didn't end using it as you get coffee tea with breakfast and evening meal. The food was was actually fine; not al a carte but tasted good. Don't forget you are in a remote area but very beautiful. There was a little bar area with a some sofas but not enough. The fact that the bar area was small it made people talk. We had a great group of people staying when we did and had a really fun time laughing about the activities. All the Transun staff were amazing and also the hotel staff couldn't do enough for you and very friendly. Sean was our rep and he made sure you had a great holiday and nothing was too much trouble. The activities were so much better than I could imagine. My favourite was the husky ride followed very closely by the reindeer sledging. My husband loved the night snow mobile ride across frozen lakes; quite surreal with the added bonus of the Northern Lights. We even hire some more on our last morning from the local garage. There was a restaurant over the bridge approx 2 miles each way but a lovely walk across the frozen lake. We would walk every day in between activities and have a coffee and cakes. You can get reindeer steaks if you wish. The shop attached sold most things at quite reasonable prices. I had to buy some antihistamine tablets which they had (Zirtek) at no dearer than at home. Overall we had the most amazing time and would definitely recommend Transun. Thanks

Review by Mr Martin Brook

Ab fab, would go again and recommend. Saw lights on 3 nights. Sean, our rep was great and very helpful, Transun are lucky to have him. All excursions were excellent and well organised. An amazing opportunity for a totally different type of trip. Well done and thanks.

Review by Miss Andrea Watson-Lee

The flight out was to schedule, the flight home was slightly delayed both leaving Kiruna and landing and leaving Bristol for Leeds. The accomodation was comfortable and warm. We would have liked a kettle and if we stayed again we'd bring our own. The excursions were great fun. For some of the excursions (the huskies in particular) we'd have liked a bit longer but that was because we had such a great time we didn't want to leave. Having read other reviews I was concerned the food wouldn't be great (but we weren't coming for a gourmet holiday) but it wasn't bad. It was warming and filling and to be honest, that was enough. There was some variety and it was all tasty. We didn't see the lights - but you can't book the weather. Overall it was a great holiday.

Review by Mr Phillip Davis

Had an awesome time. Saw the northern lights every night we were there, breathtaking! Activity's were great fun but not long enough. Overall , would do it all again tomorrow.

Review by Mr Peter Glaister

Brilliant holiday despite non-appearance of Northern Lights! Transun and Davvi staff were fantastic. Excursions were well organised and really good fun. Food at Davvi has received some bad press in the past. Whilst it is basic, due to the location, all of the food was well cooked, well presented and plentiful - no complaints at all. Only one minor black mark. Having to stop off at Bristol on the way back to Leeds Bradford was a pain, particularly as we had to disembark, pass through security again, and re-embark.

Review by Mr Geoff Bryant

A wonderful experience with very smooth running. No delays or problems. Hotel was basic but spotlessly clean. The Northern Lights were fantastic and I am hoping your rep will e-mail me a copy of the photo taken on the 28th fro my record. I would have no hesitation in recommending your organisation

Review by Mrs Dorothy Woollard

With the help of an advisor at the booking stage, we decided to make this once in a life time trip. From making the decision we had good communication from the booking staff, especially as we were a little late in paying! Flight out to Kiruna was on time and service good. On arrival we were greeted by Mandy. A lovely lady who was on hand for us all during our week and was there at the airport to say good bye. We did have a small problem in our cabin, but on reporting it, the problem was sorted by the time we returned, amazing given it was early evening when we reported it. It did come across that Transun appears to recruit staff that compliment each other, therefore making for a happy team. Can`t comment on Hotel accommodation, Cabin good, very large comfy bed. A little extra soft seating would have been nice, as down time from activities requires a bit more than a sofa that in reality is only comfortable for one and whilst the beds are really comfy, they don`t make for comfy seating. Food only average I`m afraid, whilst we didn`t go hungry, it was at times a varied mixture on our plates. Sad to say, that it seems as though as its the end of the season breakfast choices became limited. No fruit or yogurt, and the fruit juices watered down. Also the bar was run down so much that we had to request more supplies to be purchased, not just for ourselves but for the next visitor to Davvi Lodge. Our special thanks go to: Mandy, Michael, Michelle, Jade & Gavin and those we whose names we sadly can`t remember, also to the staff on reception. We will have no hesitation in recommending travelling with the help of Transun in the future.

Review by Mr Stephen Goward

Excellent experience in a remote location-a very different but enjoyable Winter break

Review by Mrs Jane Hall

Absolutely fantastic three days, action packed, thrilling, fun, definitely lived up to expectations. Everything very well organised, most of the reps very friendly and helpful, must mention Sean and Michael. Hotel spotless, very Ikea! Activities were superb, reindeer sleigh ride magical, forest trek very pretty,cross country ski-ing brilliant, huskies fun, fun, fun, and night time snow mobile ride exhilerating- what an experience! and we got to see the Aurora Borealis which was incredible. I would highly recommend this holiday, it was worth every penny and we will definitely go again.

Review by Miss Hannah Giles

Thank you. We had a really fabulous time. Our cabin was warm and comfortable. Staff great fun and friendly. The only negative was that the activities went far too quickly as they were so enjoyable and addictive! We didn't see the northern lights however, still had a truly magical, memorable holiday, lots of giggles & would definitely recommend. Don't go expecting luxury - remember you are in the artic circle!

Review by Miss Sharon Hiscox

Fabulous, unforgetable, amazing

Review by Mr John Leslie Fowler

we had a fantastic time, the excursions were thrilling the transun staff and the hotel staff were helpful and friendly. the davvi lodge cabins were warm and cosy it was overcast for the 3 days we were there so didnt see the norhtern lights, but not to dissapointed becase we had a wonderful time,good excuse to go again.

Review by Miss Patricia Williams

The Arctic Star Hotel was warm and clean and exactly what we expected. We heard some people quibbling over the odd detail but they did not appear to grasp that they were not in a city where everything is immediately to hand. The sense of being remote is a key element of the overall experience. Our activities were well organised; we were very clear about what we were doing and when. The activities were great value; preceded by briefings and attended throughout by supportive and enthusiastic guides. It was a pity that the Lights hid behind a cloudy sky but we enjoyed the trip very much nontheless. The snowy landscape was awesome, Narnia-like and simply walking on frozen lakes and rivers was such a new experience.

Review by Mrs Janice Gardiner

This was a first rate, three night, extremely well organised break from start to finish. On the coach you are told your Room Number and your Activity Group Number - keys are in the room door so no need to queue at Reception, and a listing of activities is posted in Reception so you immediately know what you are doing and at what time throughout the holiday. Our room was in the main hotel at the Davvi Lodge. Rooms are adequately furnished - a little warm for us but you can adjust the radiator thermostat. On the first night we were sent to get our suits & boots before eating and on return, a lot of the food was finished, which left a limited choice but we didn't go hungry. The staff were extremely helpful and very friendly. When on an excursion [husky sled/reindeer sleigh/snowmobile] everything was thoroughly explained and the staff were very attentive throughout, making you feel as safe as is possible. The one thing we would have appreciated was a blanket when on the reindeer sleigh; maybe because we were inactive, we felt the cold more on that outing. We failed to see the Northern Lights, but look upon this as the perfect reason to do it all again :-) Absolutely Brilliant!!!!!

Review by Mr Steven Wilson

Review by Mrs Valerie Norton

Group of four staying in aFell Lodge. Accommodation a bit basic could have done with a few more home comforts plus coffee/tea making facilities in room. Needs a more modern bathroom and general refurb. Main hotel- comfortable general areas. Food perfectly acceptable, one night late to dinner and chef cooked us a meal from scratch. Trips all good fun and well organised. Disappointed weather conditions against us to see northern lights but what made trip was helpfulness and friendliness of staff who all went out of their way to be chat to people and make sure we had a good time.

Review by Miss Tracy Michelle Jones

Review by Mrs Norma Bridgstock

I took my friend for her birthday, she likes snow/cold/activities so it was a big change for me to pack thermals instead of bikinis, she has previously been skiing and knew what to expect. The Arctic Star was great we didn't feel like tourists but more like family and all staff were wonderful people. Excursions were fantastic even I even bought the Northern Lights Husky trip at night as we enjoyed the day one. Knife Factory was interesting + I actually bought several things but I wouldn't want to visit Knife Factory again to go again,so perhaps you could offer an optional within the price.Snow Mobiles were great as was everything. I know it is difficult to please everyone, meals at times could have been a little hotter but plenty on offer and all enjoyable and for us both it was nice to have someone else doing the cooking. All in all a wonderful exciting but relaxing holiday. The only thing I think needs to be considered is for hot water/paper cups/sachets of coffee/hot chocolate/tea/milk to be available so that if someone wants a hot drink in between breakfast and dinner then they can help themselves rather than have to pay extra for if they want a coffee/chocolate/tea to drink. It would only mean a black plastic bag so people could throw their empty paper cups in/empty satchets so no extra washing up for the staff. I would recommend a Transun winter holiday & the Arctic Star. Will defintely be coming again, hopefully next year or even 2014 and will stay at the Arctic Star. Maybe had a sight of the Northern Lights, not sure but it didn't make any difference to our stay. Thank you Norma Bridgstock & Linsay Curtis

Review by Ms Sue Eley

The Artic Star was exactly as you described it, only better! You cannot describe the warmth of both the building and the staff, who were friendly and professional, seemingly nothing was too much effort. The first night the lights came the bar area remained open until 1.30-2.00, allowing all us excited visitors to sit together, chill and share our amazing experience. I travelled with my daughter who is 24, I am 63 and we had the best time, laughing throughout. All excursions surpassed our expectations. Improvements? we took a kettle, cuppa soups and flapjacks and they were a must and also perhaps more info prior to trip re heat pads/specialised clothing for hands and feet that would get cold very quickly if we had to stand and wait re excursions. We loved the fact the Dalai Lama stayed there, incredibly pleased there was no tv........ meant we all spoke together and made friends. You cant please all the people all the time, but really there was nothing to complain about! My daughter said she thought it to be one of her best holidays ever........ a huge thank you to all at Transun, we had the most beautiful, awesome and fun adventure ever.

Review by Mrs Janet Green

Brilliant holiday ! Lots of variety, very pleased with hotel and all activities, would definitely recommend to others

Review by Mr Ronald Button

My only complaint was the airline (substandard) and the fact we had to go to Bristol airport on route to pick up other passengers which was not on my original itinerary at time of booking. otherwise the best 4 days holiday we have ever had and at 68 & 69 that is saying something.

Review by Bell

One of the best holidays we've had as a family despite having a freak accident on the snow mobiles, which meant a 2.5 hr journey in an ambulance to the nearest open hospital on a Saturday. But what do you expect when your in the remotest part of Sweden; the Hotel reps were brill and made sure I was well looked after. (A timely warning to ensure you have medical insurance for winter sports). The Northern Lights came out and it was the icing on the cake. The excursions included were fantastic and we couldn't have wished for better. We would have liked to do additional excursions but we had to multiply by four and this put most beyond our budget and chose a land ski trip, which unfortunately I missed due to being in hospital for the day. Some people complained about the simpleness of some of the meals however, it was all well cooked and wholesome and plenty of it and we all thought it was really good grub. Admittedly, there's not much to do indoors but we had paid alot of money to see snow so, we played in it at every oppertunity and it was marvelous. Our reps were second to none working long hours and doing what they could to make our stay enjoyable. Yes there were a few glitches but they made every effort to please as many as possible but, as we know you will never please everyone. Go with an open heart and allow the child in you to enjoy the snow, praise the staff for what they do do and write to the Bosses when you get home if you have any gripes, they're the ones with the power to effect change. We meet a great bunch of fellow travellers the week we were there, many of whom we will no doubt remain friends with. Bogden was our star in the bar (best alcoholic coffee and choc in the North) keeping it open as long as we wanted. Prices are not bad considering you are in the wilds but our party of four along with the Irish, Suthy Lisa, and the Wessy crew really did manage to drink the bar dry. Thanks also to Sean and Antoinette and the rest of the rep gang we had a ball. If we can get the cash together we'll definitely be there next year.

Review by Mr Fred Mcarthur

What was promised was delivered. The activities were very good in that they were of appropriate duration and you were properly involved (i.e. driving the sledge dog team/snow mobile) as opposed to just being a passenger. Briefings were appropriate and informative.

Review by Mrs Clare Walsh

Had a really good holiday. Would recommend to anyone. Only 2 small things not perfect - the fabulous husky safari did not go far enough and the accommodation needs a refurbishment but was clean and very warm. The Transun reps were helpful and hard working and very well organised.

Review by Mr Michael Cutts

excellent holiday would recommend this to anyone fit enough to enjoy the activities.

Review by Mrs Elaine Edmunds

We had a wonderful time a holiday of a lifetime. It was great how much hands on the experience was. The huskies were feat and loved handling the sled. We were pleasantly surprised by how long the snowmobiling lasted it was well led and memorable. The staff at the hotel were very helpful, especially Mandy I ink her name was who me thus and introduced us to the holiday. The food was wholesome and tasty and we had no complaints. The room was adequate and warm. I would certainly recommend this holiday experience and Transun to others.

Review by Ms Jennifer Jones

Brilliant holiday, amazing place saw lights on 2 consecutive nights which was great. Hotel basic but comfortable, excursions well organised and fun. Husky dog sledging really good fun good to see the dogs so well looked after.

Review by Mrs Lelia Burgess

An amazing and really enjoyable holiday which exceeded our expectations. We loved the activities. We found the Davvi Arctic Lodge to be comfortable, staff efficient and helpful and the food to be very tasty and plentiful. Only critizism is that Transun Reps said in welcome meeting that we would be told when Northern lights were visible but this never happened. We did see them several times but only because we were up on the hill looking for them! Those in the hotel were not told. It would be better to make it clear in beginning that you have to look yourself.

Review by Miss Bridget Barnett

The hotel was a little basic, and hot drinks throughout the day would have been a massive improvement. However the overall holiday experience outweighed the negatives. The food was hot and plentiful and the soups were delicious. We saw the northern lights 4 times and the sledge and sleigh rides are something to remember. Elle and Bognor were particularly fantastic, along with the great group we were with. Thanks for helping to make it such a memorable holiday x

Review by Mr Robert Sellars

Having read previous reviews we were a little worried about what to expect. We had no need to worry. We were very impressed by the accommodation, the food and the friendliness and service provided by the staff of the hotel and all the reps. We even got to see the Lights. Thank you for a truly memorable holiday. Top tip - take very warm gloves and socks. ps special mention to the 'rugged handsome'Scotsman from Dundee

Review by Miss Conna Archibald

fantastic holiday, action packed but relaxing at the same time. Hotel and staff were great and really friendly. I would return tomorrow if I could.

Review by Mr James Peters

We absolutely enjoyed the location, the activities and the cabin having a sauna. We would have preferred more time on each activity as we enjoyed them so much. The food is no more than adequate but edible and sustaining. The food and drinks at the bar are expensive. There are no tea and coffee making facilities in the cabins, but we took our own kettle, etc. The setting is amazing: perched on a snowy hillside, surrounded by pine woods,with wonderful views over the valley in deep snow. Generally, the staff are enthusiastic and helpful. There is obviously no guarantee that you will see the Lights,and you have to be prepared to put the time in to looking out for them, but if you do see them as we did, you will be awe-struck! Even if you don't see the Lights, the husky and reindeer sleding and snow mobile driving are tremendous fun. We would recommend this holiday for the out-door type.

Review by Mrs Diana Connor

We had a great time in the snow - only disappointment was the absence of the 'Lights'. All the excursions were great fun, well organised and the staff were helpful. The cabin we stayed in was basic but spotless, warm and comfortable - we didn't spoend long in there. Suits and boots enables us to stay out in the snow and yet be warm and dry. Sledges for our use at the hotel were an added bonus - great sledging! Lovely to be in the mieddle of nowhere with peace and quiet, yet the hotel bar was a welcome refuge after a hard day of playing in the snow. Some of the reps were excellent (snowmobile crew in particular) although a few of the others could have more local knowledge to show they had researched the area. We will be back - got to see the Northern Lights. Tahnk you for a great break with lots of fun.

Review by Mrs Julie Parini

We had a great time and enjoyed every minute of the trip. It can't always be easy in that location to get everything right, but on this occasion you did. Thanks

Review by Miss Christina Goodison

This trip to the artic circle was one of the best I have been on.. As soon as we touched down in entoknio everything was run really smoothly, from getting our baggage to checking in at the Davvi hotel , We could not believe how relaxed but organised it all was. The transun staff are a complete credit to you, they are friendly, helpful and we have not experienced hospitality like it. The excursions were spread out really well and they were all excellent. We didn't see the northern lights on our trip but it justs gives us a reason to go again but to be fair the trip was magical without that. We will definately travel with transun again. Thank you so much xx

Review by Mr Julian Wood

Having read some less than glowing reviews on Trip Advisor the day before departure I wondered what I had paid and was letting myself in for. However either they went to a different Davvi hotel or the service had dramatically improved in the space of a week. The staff were helpful, food plentiful and tasty and the accommodation was of a good "skiing chalet" standard. The included activities of husky sledging, reindeer farm visit with sleigh ride and skidoos not to mention the fact we saw incredible northern lights on all three nights made for a full programme of activities, but with sufficient free time to do a bit of exploring on one's own. The relaxed atmosphere of the hotel and the "group" trips meant that we talked with many other guests on our stay. Already two sets of friends have asked about details for Transun having heard of our wonderful experience. Thanks for a wonderful four days and nights.

Review by Mr Glenn Payne

Thoroughly enjoyable holiday, staff on the excursions excelled with their enthusiasm - which made our holiday. Seeing the Northern lights was brilliant, Lapland was delightful. Although the food was fairly basic, it was delicious and warming at the end of action filled days, staff were attentive in all areas.

Review by Miss Rachel Whitbread

We really enjoyed the holiday, the only thing that might be better would be to be able to choose the timing of the activities- so you run the activities through out the day and people can chosse what time to go on them as some of them were quite late or every early, I expect this was to stagger it and avoid everyone wanting the same times - we thought the size of the groups at about 8 were good though. We enjoyed the activities although found the reindeer camp a bit tame and a bit long winded(sorry) - overall though we thought the staff were really friendly, the rooms were good and had no complaints really. Thanks.

Review by Mrs Jane Austen

Service and facilities excellent - outdoor staff especially helpful, willing and fun to be with. A one off experience and efficiently run within the confines of the limited environment. Thank you for a holiday to remember.

Review by Mr Peter Phillips

This was a very enjoyable 4 days spent in the land of the Northern Lights (although none of the organised trips got to see them on this occasion). The organisation of people on trips was sometimes rather haphazard, as was the return to airport bus journey (having been allocated a specific bus number, changing the bus number once everyone had boarded is *not* a good idea!). Although the snow suit and boots were admirable and did their job very well indeed, it would have been useful if gloves were also made available to those who, like me, did not have gloves really suited to such low temperatures as it gets very cold on the snow mobiles and husky rides. Enter Air, the carrier about whom I knew nothing at all, proved to be a very efficient airline with extremely pleasant and helpful cabin crew, though why Manchester Airport's website indicated that the flight was going to Warsaw not Kiruna will forever be a mystery! All in all, a great trip with some excellent photo opportunities and memories

Review by Mr Graham Harvey

Staff very friendly, willing to please given the conditions. Knew what to expect, afterall its the arctic, shame other guests din't grasp that fact. Food basic home cooked but plenty off it, minor suggestion - would have been nice to have some local food for the main meal during the stay eg local stew or something similar. We had a great time, we thought it was shame we didnt booked the the full week...would have like to have done the 24 snowmobile trek, overall thoroughly enjoyed the whole experience.... especially the husky's great fun.

Review by Mr Victor Newland

The wonderful wilderness location of the Davvi Lodge and an interesting and well-planned activities itinerary, made this a most enjoyable holiday, even though the cloud-cover meant that we did not see the Aurora. The Transun rep. and hotel staff were all extremely helpful and we found the atmosphere relaxed and informal. The cabin was spacious and comfortable and we enjoyed the sauna. The food choice was limited, but good and plentiful. We were surprised to find instant coffee served at breakfast instead of decent, proper coffee. Not everyone drinks tea, so it might be an idea to take your own coffee bags if you dislike the instant stuff.

Review by Mr Royston Dyer

Food was sparse particularly breakfast not alot of selection.Staff were excellent. we think that tea and coffee should be available at all times for free not be expected to pay as being so cold and the price of the holiday. Extra excursions were over priced so did not take any but the excursions that were provided were very good.

Review by Mrs Naomi Vaughan

We had a fantastic holiday in a great setting, the excursions were fab and probably exceeded our expectations. The staff were friendly and some of the guides we had on our trips were very funny and added to the enjoyment. The hotel was comfortable and very warm, sometimes too warm, but was welcome after being in minus temperatures. Overall the food was fine - to be fair to Transun the food was sold to us as basic simple food which is what it was so we weren't disappointed. If you prefer to stay in a 5 star hotel and be served gourmet food this is not the hotel for you.However if you want a wonderful holiday in a magical setting and enjoy some great experiences, including the chance to see the northern lights, this is the holiday for you.We were lucky enough to see the northern lights twice and it was the icing on the cake.

Review by Mrs Lesley Hardware

We had a brilliant 4 day Northern lights break and were lucky enough to see the spectacular Aurora Borealis on two nights from the balcony at the Arctic Star. The skies were amazing, beautiful sunsets and clear stargazing nights. The activities were well planned and very enjoyable. We found the snow mobile trip out into the wilderness along a frozen river excellent. As astronomers we had the chance to view the spectacular clear night sky without light pollution. The husky dog sledging was also a wonderful experience. Unfortunately we were the last group before the flight home and due to the timing we did not have time to fit in lunch before the transfer to the airport. Our waiter James made sure we had sandwiches to take with us. The staff were all very helpful and sociable. The hotel was clean and very warm. Unfortunately the cups in the dining room could do with replacing as lots were chipped.

Review by Mrs Mary Read

Already done one review. What can I say? Can't wait to travel with you again and will be doing so soon. Excellent from booking to coming home. Don't believe the negative feedback. Could not have wished for anything better. Magical! An experience not to be missed by anyone.

Review by Mr Brian Webb

The BEST Holiday we have had, without doubt. Everything and everyone was brilliant. An amazing experience, and we saw the lights.

Review by Mrs Julia Pritchard

Fantastic holiday. Beautiful scenery, excellent excursions. Fell House perfect for us - short walk from hotel not a problem, very quiet, good sized rooms (no kettles in rooms but took a travel kettle etc.). Staff very friendly. Particularly enjoyed the huskies and snowmobiles, although the forest trek and snowshoeing was surprisingly good fun. Reindeer farm also entertaining but very very cold. Children loved sledging next to the hotel and walking on the frozen river. Overall a magical experience - would definitely recommend.

Review by Mr Russ & Mrs Mary Read

we have just returned from the holiday of a lifetime. we wish to congratulate all concerned for the excellent service from booking until getting home. the location was idillic and should be experienced by everyone. we saw the northan lights 3 times it was out of this world. all excursions were organised well and we were never kept waiting. we will be returning in 2 years for our 25th wedding celebrations and can't imagine anywhere better

Review by Sue Cross

I have just returned from a week at the Davvi Arctic Lodge and what a fantastic week it has been. Please pass on my thanks to everyone involved in this holiday. It has been a fantastic experience and one that I didn't want to return from. We also saw the lights which were amazing! Once again, many thanks and I will be going back.

Frequently Asked Questions

What do I need to know and consider before I book?

How do I check availability and make a reservation?

1. Checking availability: Over the phone on 01865 265200, online at www.transun.co.uk or with your local travel agents.

2. Confirm reservation: We will require forenames, surnames and dates of birth for all persons travelling. We will also request contact details of someone that can be contacted in case of emergency and also details of your insurer if you decline our insurance. A deposit will be required or, if you book within ten weeks of departure, full payment. Payment can be made via credit* or debit card. (*For payments made direct via credit card, there is a 3% transaction fee. Other travel agents’ charges may vary.)

3. Confirmation: A confirmation invoice will be sent via email. Please check all details carefully and advise us of any discrepancies within seven days. Any changes made after this will incur an amendment fee.

4. Tickets/Travel Documents: Travel documents will be sent approx. seven days prior to departure, where possible via email. You no longer require physical tickets to travel.

 

What insurance do I require?

We recommend the insurance offered in this brochure. If you choose to obtain other insurance cover, it is essential that your policy covers you for ‘winter sports’, including snowmobiles and huskies. For more information on insurance, view our policy here.

 

I know it can get cold in Lapland but how cold?

Temperatures rarely rise above freezing temperatures usually ranging between -7C and -35C. You will need a series of base layers under your thermal suit. Those needing thermal suits outside the usual children’s sizes and adult small/medium/large range are recommended to buy their own before travelling, to avoid disappointment with the limited sizes.

 

Will my party be in the same excursion groups if I make seperate bookings?

When booking online or over the phone, please note that we can only guarantee that guests will be in the same excursion groups if they are all under the same booking reference. Therefore, if you are two or more families travelling together it is advisable that you book together.

 

How much daylight will there be from November to April?

There are four to five hours of daylight on average in December and January. This is called ‘grey light’ in Finland and is usually between the hours of 1000 and 1430. Either side of these times, it will be as night-time. Snow ensures a good level of reflection making it possible to see where you are walking. The darkness adds to the magical setting of your surroundings and is often emphasised by using the light of fires and outdoor candles (where appropriate). Some wilderness locations may be without artificial light. In February the days are longer and by March there will be approx. ten to twelve hours of day light.

What is the time difference?

Finland is two hours ahead of the UK whilst Sweden and Norway are just one hour ahead.

 

Will I be safe in Lapland?

The local operators are experienced and safety conscious and their equipment complies with local safety standards. To keep safe, you must ensure you follow the safety instructions given by our guides before commencing activities and exercise caution. And please remember that the animal rides are traditional and authentic and use untamed animals. Rides are taken at your own risk, although that risk is very small. Parents and guardians are responsible for the supervision of their own children and those within their party at all times. For all snowmobile activities you will require be required to sign a disclaimer which carries an excess of E550 in the event of damage to the machines. No one should travel without insurance.

 

How much snow can I expect?

Snow falls in Lapland between October and May and it is common to find thick snow cover throughout the winter. However, it is also possible that there may be a period of warmer weather, especially given the effects of global warming, which may cause the snow and ice to melt before the next snowfall.

 

What happens to my activities if there is not enough snow or it is extremely cold?

If there are insufficient levels of snow or ice for activities to operate upon the day of participation, then our suppliers will move all activities to a position where snow is available, adjust tracks accordingly so a modified activity programme can operate or provide alternative activities that are not reliant on snow and ice. Because it is possible that snow will fall just the night prior to one of our planned trips, Transun will not cancel trips nor refund payments in the event of no snow on the day and will endeavour to arrange all activities to replicate those planned. In cases where an exact replica is not possible a suitable alternative will be offered. Where this happens no refunds will be made.

All activities are arranged subject to local weather conditions, which are outside of our control. Should temperatures reach an extreme, then modified programmes will operate. We reserve the right to amend or cancel any part of tours or safaris if our suppliers or we consider that conditions are unsafe.

The provision of igloos and an ice bar is wholly reliant on the appropriate weather conditions being available for construction and safe use. Transun does not accept any liability for these facilities not being provided.

Can Igloos and IceBars be guaranteed?

No. Igloos and IceBars are reliant on a prolonged period of very specific weather conditions for the manufacture of the snow and the harvesting of the ice from the local river. Whilst we endeavour to create them each year, we are reliant on the appropriate weather conditions which can not be guaranteed.

I have a dietary requirement: can this be catered for?

It is recommended that passengers with special requests including nut-free, gluten-free, vegan, diabetic etc. carry supplies of foodstuffs. For any dietary requirements, you must advise us at the time of booking and we will pass this request on to the relevant supplier who will endeavour to fulfil your requirements. However, this cannot be guaranteed.

 

How accurate is the brochure and this web page?

Details within this brochure and online are correct at the time of going to press. All excursions and itineraries are subject to alteration and withdrawal in response to local conditions, timings and demand. We cannot accept any liability for opening times of places of interest during your visit. All breaks are subject to Transun’s Terms and Conditions and Frequently Asked Questions (listed on each tour). Prices are subject to change and are confirmed at the time of booking. Throughout this brochure ‘child’ prices etc. refer to all children aged 2 to 12 years inclusive, unless stated otherwise. Please note that we do not recommend our Arctic Spirit breaks for children under 10 years.

Are the photographs on the website genuine?

Many of the photographs on the website were taken during our 2010 and 2011 season. However, we have also included other photography for the purposes of illustration. We can not guarantee that the exact scenes will be replicated.

Are the itineraries in the brochure and online correct?

The itineraries shown within the brochure and online are for guidance only and subject to change. You may not do the activities in the order they appear within this brochure. For short break clients, we will endeavour to advise you of any major changes before you travel. However, this is not always possible and you will receive your full itinerary on arrival.

Is the trip suitable for disabled, elderly or severely ill visitors?

We cannot provide any special assistance or care and we do not have specially-made vehicles nor adapted sleighs etc to offer specialist facilities to those who need them. While our staff have always done their best to help, they do not have specialist training in care for the disabled, so we strongly recommend that specialist carers who are experienced in providing expert help (lifting, etc) accompany any disabled travellers.

Physically challenged visitors are advised to discuss needs with our staff before making a reservation. Please note that acceptance of your booking by us does not mean that your needs will be met.

 

Flights

The flight time is approx. 3.5hrs. Flight plans may change before departure and we reserve the right to substitute alternative carriers and/or aircraft types where necessary. All flight times are provisional until confirmed on your tickets. Where this situation arises, it is not possible to transfer to another short break or cancel without incurring normal cancellation charges (see booking conditions). Airline regulations vary but many will refuse permission to fly for women who will be 28 or more weeks into pregnancy. In-flight meals will be provided to all passengers departing during November and December. For all other passengers, a buy on board catering service will be available. Please note that on some occasions, flights may touchdown enroute at a regional airport within the UK to collect additional passengers. If this is applicable to your flight it will be detailed on your confirmation documents. You will not be required to leave the aircraft during your outbound flight, however, due to UK aviation law, if this touchdown affects your inbound flight we will ask you to disembark the aircraft, pass through security and re-board. This is a simple process and takes up to one hour.

 

Luggage

The checked-in allowance on all flights is 18kg per person. Sometimes specific airline’s allowances can vary so please check your departure documents to confirm. The allowance for hand luggage is 5kg per person and size restrictions apply – 55x40x20cm.

 

What clothing do I need?

We provide you with an all-in-one thermal suit and boots on arrival in Lapland on all of our trips. Please note that on some trips this will be on day 3 or 4, check your tour itinerary for more details. It is also essential that you bring a warm hat, scarf and gloves. We recommend that you visit the mybooking area of the Transun website (www.transun.co.uk/my-booking) for further details regarding clothing. Please note that exceptional sizes may not be available. Those needing thermal suits outside the usual children’s sizes and adult small/medium/ large range are recommended to buy their own, before travelling. Minimum child sizes: 90cm suit and 25/26 boots. Maximum adult sizes: 48” chest and 47/48 boots.

The following guidelines are, in our opinion, a minimum requirement to ensure maximum comfort and enjoyment during your tour:

• Layer One: Thermal underwear or long-sleeved top and leggings, woollen tights, socks.
• Layer Two: Fleece or jumper and trousers (cotton or fleece i.e. jogging bottoms), woollen socks.
• Top Layer: Balaclava, hat, scarf, all-in-one suit (provided), gloves or mittens, boots (provided).

When choosing your clothing, we recommend you:

• Take lots of extra gloves, socks and scarves.
• Wear lots of thin loose fitting layers so you can add or remove layers as required.
• Avoid denim and other restrictive clothing, the best insulation is provided from wool.
• Select a hat similar to a balaclava or one that has flaps that can be fastened to cover your ears.
• Wear thermal boots too big which allows for extra socks.
• Wear a pair of thin gloves under a thicker pair.
• Use hot pads, which you insert into your gloves and boots, and provides useful protection against the cold.
• Avoid water-based creams or balms on your face, lips and hands.
• The temperature can drop rapidly so always ensure you have hats, scarves and gloves with you.
• If your hands or feet get wet whilst on activities, change into a dry pair of socks/gloves.
• Mittens are better than gloves as they allow warm air to circulate between your fingers.

 

Can I buy duty free?

Finland is part of the EU and therefore you are no longer able to purchase duty-free goods when travelling to Lapland.

 

What should I wear on the flight?

You do not need to wear too many layers for the flight to Lapland. You will be either on the flight, in the airport or on the transfer coach. The only times you will be facing the elements is the very short walk between the arrival lounge in Kiruna/Enontekio and the transfer coach. Wear whatever you are comfortable in and have a warm outer layer ready for if you get cold. Ensure you have a warm coat and suitable footwear for the short period of time you will be outside before collecting your thermal clothing – ie. from the plane, into the airport, and into the coach.

 

On arrival at the airport in Lapland

After you have collected your luggage you will be met by one of our local representatives who will direct you to your warm transfer coach which will be waiting for you. You will also be given your full itinerary on arrival.

 

Transfers

Transfer times can vary according to weather conditions but as a guide the transfer time from Kiruna airport to Karesuando is 2 hours and from Enontekio is just 1 hour. Transfers from Karesuando to Tromso is approximately 3.5 hours.

 

Health & medical care

Finland has reciprocal health care agreements with the UK. This entitles you to emergency medical treatment and to prove eligibility for this treatment you only require a British Passport. Non-British nationals should obtain an EHIC. Clients who have special diets or are taking regular drugs for heart conditions, diabetes, etc, should ensure that they have ample supply, which should be carried with them at all times as well as required foods.

 

Passport

A full, valid EU passport (period of validity is dependent on country) to travel to Lapland is required. Please note that children who are not already included on an existing full passport are now required to hold their own passport. Non-British citizens should enquire at the Finnish, Norwegian or Swedish Embassy.

 

What can I expect in Lapland?

 

Will I see the Northern Lights?

The Northern lights is a natural phenomenon which is dependent on a number of natural events combining to produce the appropriate conditions. All of our breaks take place in an area which has been officially designated as part of the Northern Lights route. We make every attempt to take excursions to areas where there is little light pollution or to vantage points from which a large portion of the sky can be seen. However, we can not guarantee a sighting of the Northern Lights.

 

Can anyone drive a snowmobile?

Please ensure you bring your driving licence with you. A damage waiver must be signed before commencing the activity. Credit card copies are taken and a 550 Euros excess is payable locally for any damage, irrespective of severity. Normal traffic laws apply on snowmobile routes, including restrictions on driving whilst under the influence of alcohol. Safety helmets must be worn at all times. (Please note this is not a definitive list of instructions and liabilities, further information is available upon request). Children under the age of 15 will not be able to ride on the snowmobile. We will endeavour to provide a sleigh for children to travel in, this will be pulled by the guide’s snowmobile. However, we are unable to guarantee this.

How easy is it to ‘mush’ a husky team or drive a snowmobile?

‘Mushing’ a dog team is reasonably straightforward and is mastered by most people quickly. A certain degree of physical strength is needed as well as a sense of balance. It is not a strenuous activity although you should note that you will be required to stand up, on the two runners at the rear of a sled, for the duration of your excursion. In the case of overnight expeditions, a reasonable level of physical fitness is required to cope with the cold and the longer time standing controlling the dogs. In some cases, where track conditions are particularly harsh, you may be required to help the dogs by removing your weight and pushing the sled through deep snow.

Driving a snowmobile is easy. All snowmobiles are fully automatic and do not require any expertise or previous experience. In the case of overnight expeditions, a certain level of physical fitness is required to maintain composure against the cold and driving posture.

 

Towels

Towels are provided in all accommodation for the duration of your stay and housekeeping will change these at your request. Linen will not be changed during your stay.

 

Souvenirs

A small selection of locally produced souvenirs can be purchased in resort for a memento of your special Arctic break, or as a present for loved ones back home.

 

Check in/out times

Rooms will be ready upon arrival, on your day of departure, check out is normally 9am. This will be confirmed during your stay. Luggage will be stored in a communal area and you are advised to take all valuables with you.

 

What are the hotel ratings and are they suitable for everyone?

There is no official rating for the properties in Finland and therefore you will not find any within our brochure. Additional beds provided may be sofa or portable beds. The operation and supervision of overseas property, accommodation, transport and other services is subject to local laws, standards and codes of practice of individual countries.

What is the food like?

Given the remote nature of the location, fresh fruit and vegetables are less plentiful than in the UK. Dishes that might make up a typical menu include:
- Starters - spinach, cheese, tomato soup.
- Main Courses - frankfurters in sauce, meatballs, fried fish fillet, beef stew, roast pork.
- Desserts - berry pudding, apricot dessert, pancakes.
(All other items are at extra cost).

It is often possible to sample local dishes, such as reindeer meat and poached salmon however these are not guaranteed.

Making a booking

How do I check availability and make a reservation?

You can check availability in real time on this website. To book select your preferred departure date on the appropriate tour/holiday page and then you can work your way through our easy-to-use online booking process. Alternatively, you can call us on the number at the top of this page, or visit your travel agent.

Book with confidence

How accurate are the itineraries on this website?

Information on this website is correct to the best of our knowledge. Departure dates and prices are feed directly from our reservations system, and is constantly updated. All excursions and itineraries are subject to alteration and withdrawal in response to local conditions, timings and demand.

How do I know that my holiday is in safe hands?

We are a member of ABTA and so we are required to meet the high standard of service laid out in their Code of Conduct. For more information, see the Book with Confidence section of our website.
All our holidays are ATOL protected, which means that your money is safe even in the very unlikely event of our insolvency. For more information, see Book with Confidence section of our website.

After you’ve booked

What will happen after I’ve booked?

Once you’ve booked, we will email immediately email you a confirmation invoice. Please check all details carefully and advise us of any discrepancies within twenty four hours of receipt. Any changes made after this will incur an amendment fee.
You will also access to the My Booking portal on our website, where you can update your Advance Passenger Information, make a balance payment on your booking, and check your documentation.

Once I’ve booked, can I make a change to my booking?

Requests for changes to confirmed bookings should be made by the person who made the booking. Where we can meet a request, all changes will be subject to any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Amendment costs are £25 per person per change plus any other supplier charges. Changes include (but are not limited to): holiday package, accommodation, passenger names, dates of birth.

Can I cancel my booking after I’ve booked?

If you or a member of your party wishes to cancel your booking, notice of your cancellation must be received by us in writing at our offices signed by the person who made the original booking. Your notice of cancellation will only take effect on the day it is received in writing at our offices. We recommend that you use recorded delivery, upon receipt of which the following cancellation charges will apply:
* More than 70 days: deposit only
* 29-70 days: 50%, or deposit if greater
* 15-28 days: 70% or deposit if greater
* 14 days or later: 100%
Cancellation charge shown as % of total break price, excluding insurance premium. Insurance premiums purchased with Transun are not refundable.
You may be able to make a claim to recover the cost of your holiday, if your cancellation falls within the terms of the insurance policy offered with your Transun break. Clients taking alternative travel insurance should refer to their own policy.

After you’ve travelled

What happens if I want to make a complaint?

If you’re not completely satisfied with your holiday, then please do let us know.
If you have a problem during your holiday, please inform the relevant supplier (eg the hotelier) and our local agent or representative immediately, and fill out a complaint form. We need you to follow this procedure, otherwise we will have been deprived of the opportunity to investigate and rectify your complaint while you are overseas and this may affect your rights under the terms of your holiday contract with us.
If the problem is not resolved locally, and you would like to make an official complaint, please write to us within 28 days of your return home, addressing Client Relations at Transun Travel, 1a Iffley Road, Oxford OX1 4AS.

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