Before you travel…
What documents do I need to take with me?
Your departure documents will be sent around two weeks before departure and will include airline and excursions vouchers. Iceland and Greenland are both outside of the EU and you will need a valid passport (with six months validity remaining) to travel to either of these countries. UK citizens do not require a visa to visit Iceland or Greenland. Citizens of other countries should check visa requirements with their Embassy or Consulate.
Are these breaks suitable for those with physical disabilities?
Whilst we are unable to offer any specialist facilities, our breaks in and around Akureyri do not require a great deal of physical exertion. Our Greenland breaks, however, would not be suitable for those who face physical challenges.
How much luggage can I take with me?
The luggage restrictions vary depending on the airline, but the weight allowance is usually 20kg per person with dimensions not exceeding 158cm/62inches (L+W+H). Hand luggage is usually 5kg.
Can I buy duty free?
Yes. Since both Iceland and Greenland are outside of the EU, purchase of duty free is allowed.
In Iceland and Greenland…
What will the weather be like in summer?
The weather in Iceland and Greenland can be unpredictable. During the summer, the temperature in Iceland averages around 10oC. To check the weather before you travel, please look at: www.vedur.is/english
How much daylight will there be in summer?
Iceland and Greenland are close to the Arctic Circle and so enjoy long days during the summer. There are usually 21 hours between sunrise and sunset in June and July, and days are a little shorter in August.
Will I see whales on the whale watching excursion?
Whilst the chances of seeing the whales are very good, sightings cannot be guaranteed. In the event of an unsuccessful excursion, our operating partners may offer a complimentary trip. Should you wish to take advantage of a second outing, you should be conscious of other elements included in your itinerary.
What is the local currency?
The Icelandic Krona in Iceland and the Danish Krone in Greenland. We recommend changing currency prior to departure to get the best rate.
Is it expensive in Iceland and Greenland?
Not as much as it used to be. In recent years, prices in Iceland and Greenland have fallen in line with those of other Scandinavian countries whose prices are only slightly higher than the UK – this is also the case for food and drink.
What happens if I miss my flights/transfers/excursions?
Your departure documents will detail all the times of the flights, transfers and excursions in your itinerary. Please do make every effort to stick to these times and be aware of the time differences in the different countries. Transun cannot be held liable for missed flights, transfers or excursions, and any costs incurred from alternative arrangements must be met by the client.
Who do I call in an emergency?
The emergency telephone number is 112 in both Iceland and Greenland. Should you need assistance in an emergency, please call the Transun UK emergency telephone line: (+0044) 7779 647 359. You should ensure that you have taken adequate insurance cover before you travel.
Tips from the Experts…
Remember to take…
We would advise travelling light, but there are a few things which we would recommend:
- Icelandic Krona / Danish Krone. Many places outside of Reykjavik and Akureyri will not accept payment by credit or debit card.
- Mosquito repellent (for those staying in Greenland).
- Sunglasses. The sun’s glare on the fjords and icebergs can be strong.
- Lunch and snacks. These are not included on the tours and can sometimes be purchased from your hotel. Please remember that lunch is not included on the Greenland Encounter daybreak.
- Rucksack. A rucksack will be easier to take around than a handbag.
Where to stay…
In Akureyri, we highly recommend staying at the Hotel Kea, and the Hotel City Center when in Reykjavik – but all the hotels featured in this brochure have been specially chosen because of their location and quality of service.
What to wear…
Iceland and Greenland enjoy mild temperatures during the summer, so you may find heavy coats and outerwear cumbersome. A light raincoat is recommended – just in case! Comfortable walking boots are recommended – especially for those travelling to Greenland. Those on the ‘At the Edge of the World’ tour will need to vacate their hotel room in Iceland whilst travelling to Greenland, and so we advise you to pack light.
Making a booking
How do I check availability and make a reservation?
You can check availability in real time on this website. To book select your preferred departure date on the appropriate tour/holiday page and then you can work your way through our easy-to-use online booking process. Alternatively, you can call us on the number at the top of this page, or visit your travel agent.
Book with confidence
How accurate are the itineraries on this website?
Information on this website is correct to the best of our knowledge. Departure dates and prices are feed directly from our reservations system, and is constantly updated. All excursions and itineraries are subject to alteration and withdrawal in response to local conditions, timings and demand.
How do I know that my holiday is in safe hands?
We are a member of ABTA and so we are required to meet the high standard of service laid out in their Code of Conduct. For more information, see the Book with Confidence section of our website.
All our holidays are ATOL protected, which means that your money is safe even in the very unlikely event of our insolvency. For more information, see Book with Confidence section of our website.
After you’ve booked
What will happen after I’ve booked?
Once you’ve booked, we will email immediately email you a confirmation invoice. Please check all details carefully and advise us of any discrepancies within twenty four hours of receipt. Any changes made after this will incur an amendment fee.
You will also access to the My Booking portal on our website, where you can update your Advance Passenger Information, make a balance payment on your booking, and check your documentation.
Once I’ve booked, can I make a change to my booking?
Requests for changes to confirmed bookings should be made by the person who made the booking. Where we can meet a request, all changes will be subject to any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Amendment costs are £25 per person per change plus any other supplier charges. Changes include (but are not limited to): holiday package, accommodation, passenger names, dates of birth.
Can I cancel my booking after I’ve booked?
If you or a member of your party wishes to cancel your booking, notice of your cancellation must be received by us in writing at our offices signed by the person who made the original booking. Your notice of cancellation will only take effect on the day it is received in writing at our offices. We recommend that you use recorded delivery, upon receipt of which the following cancellation charges will apply:
* More than 70 days: deposit only
* 29-70 days: 50%, or deposit if greater
* 15-28 days: 70% or deposit if greater
* 14 days or later: 100%
Cancellation charge shown as % of total break price, excluding insurance premium. Insurance premiums purchased with Transun are not refundable.
You may be able to make a claim to recover the cost of your holiday, if your cancellation falls within the terms of the insurance policy offered with your Transun break. Clients taking alternative travel insurance should refer to their own policy.
After you’ve travelled
What happens if I want to make a complaint?
If you’re not completely satisfied with your holiday, then please do let us know.
If you have a problem during your holiday, please inform the relevant supplier (eg the hotelier) and our local agent or representative immediately, and fill out a complaint form. We need you to follow this procedure, otherwise we will have been deprived of the opportunity to investigate and rectify your complaint while you are overseas and this may affect your rights under the terms of your holiday contract with us.
If the problem is not resolved locally, and you would like to make an official complaint, please write to us within 28 days of your return home, addressing Client Relations at Transun Travel, 1a Iffley Road, Oxford OX1 4AS.